3. Can I pay on delivery?
Yes, in Algeria.
3. Does the jewelry include a certificate?
Yes. Every order includes a certificate of authenticity.
3. How long does delivery take?
Delivery usually takes 2 to 7 business days within Algeria and 7 to 15 business days for international orders, depending on the destination and customs procedures.
3. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and send us clear photos of the product and its packaging.
If the issue is confirmed to be a manufacturing defect, shipping damage, or shipping error, Corail Chaib will replace the product or provide an appropriate solution.
For international orders, compensation is limited to shipping errors only.
4. How can I contact customer support?
Our Customer Care team is available to assist you before and after your purchase.
You can contact us by WhatsApp, phone, email, or through the Contact page on our website.
4. How do I track my order?
Once your order has been shipped, you will receive a tracking number by email or WhatsApp, allowing you to track your package until delivery.
4. Is shipping free?
Yes. We offer free shipping within Algeria on all orders over 20,000 DZD. Shipping fees for smaller orders or international destinations are calculated during checkout.
4. Will my jewelry look like the photos?
Yes, with slight natural variations due to genuine coral.
5. How do I care for coral jewelry?
Keep away from chemicals and clean with a soft cloth.
5. What if my address is wrong?
Contact us immediately.