5. Why choose Corail Chaib?
For over 35 years, Corail Chaib has been preserving the tradition of Mediterranean Red Coral craftsmanship in Algeria. Every piece is handcrafted using genuine natural coral and reflects our commitment to authenticity, exceptional craftsmanship, and customer satisfaction.
4. How can I contact customer support?
Our Customer Care team is available to assist you before and after your purchase.
You can contact us by WhatsApp, phone, email, or through the Contact page on our website.
3. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and send us clear photos of the product and its packaging.
If the issue is confirmed to be a manufacturing defect, shipping damage, or shipping error, Corail Chaib will replace the product or provide an appropriate solution.
For international orders, compensation is limited to shipping errors only.
2. Can I return or exchange my order?
Yes. If you are not completely satisfied with your purchase, you may request an exchange or return within 48 hours of receiving your order.
The returned item must be in its original condition, unused, and returned in its original packaging.
Return shipping costs are the customer's responsibility. Once the returned product has been inspected and approved, the refund will be processed.
Please note that returns and exchanges are not available for international orders.
1. Do your products come with a warranty?
Yes. Every Corail Chaib jewelry piece is delivered with a signed Certificate of Authenticity and Warranty. We guarantee our products against manufacturing defects, shipping errors, or items damaged during delivery. If you experience any of these issues, please contact our Customer Care team, and we will provide an appropriate solution as quickly as possible.